Hotel Policies


MABUHAY! Welcome to the EL Haciendero Private Hotel! Please take the time to read the hotel policies to ensure that your stay with us will be a pleasant one.

GENERAL TERMS AND CONDITIONS

  1. Check in time is 2:00PM. Check out time is 12:00 noon.
  2. Guests extending their stay for less than a full day will be charged a half day fee, but check out will be no later than 6:00pm. All such requests will be subject to room availability.
  3. Short-term guest/s staying less than a week are required to pay the applicable rate in full and in advance.
  4. Long-term guest/s staying more than a week will be required to pay the equivalent of one week’s rental in advance and will be billed every week thereafter.
  5. Each room is only good for two (2) people. Extra person/bed will be charged Php 600.00.
  6. Cleaning of rooms for long terms guests will be done by hotel staff every 2 days at least 3 times a week, for as long as guest remains in the hotel, unless the guests request otherwise.
  7. Hotel are not liable for any losses of their valuable things that are left unattended by them.
  8. All guests must make payment for their stay before check-in.
  9. The hotel has the right to forfeit payment made in advance of guest/s who have not appeared 24 hours after their reservation date.
  10. Any advance payment made for booking or reservations shall be applied only on the date or period of booking that had been reserved and shall not be subject for refund or transferrable to any other dates.
  11. Gambling is strictly prohibited.
  12. Parking is for hotel guest on a first come first serve basis.
  13. Debit cards are not considered as a form of security.
  14. Hotel has the right/prerogative to change rate at 24 hours’ notice.
  15. Should any hotel property be damaged by Guest negligence and/or refusal to abide by the terms and conditions the hotel shall have the right to collect from the guest for repaid of the hotel facilities as well as the corresponding fees as it sees fit.

HOUSE RULES AND SAFETY AND SECURITY

Management staff does its best to ensure the safety of its guest. The hotel cannot be held responsible for the loss of any items. However, the Hotel Management cannot be held liable for any loss or injuries that may occur during the guest stay.

  1. All visitors of guests are required to sign the Visitor’s Logbook and leave a valid ID with the Front Desk to monitor who is in Hotel premises.
  2. Hotel assumes no liabilities for Guest’s property when visitors have been admitted into their room.
  3. Visitors are permitted to enter Registered Guest’s rented room during the visiting hours 9:00AM to 8:00PM. Extra towels for visitors are subject to availability.
  4. Visitors remaining past 9:00 PM shall automatically be charged for a full night of stay by the hotel, regardless if the guest has been informed as visitors, it shall be the responsibility of the guest.
  5. The hotel has the right to refuse and evict guest/s who refuse to pay the rates or the security deposit in advance.
  6. Smoking is not allowed in the rooms, bathrooms or common areas.
  7. Ironing in the rooms is strictly prohibited. If needed, please contact the front desk to make arrangements.
  8. Cooking by guest/s is prohibited in the rooms or in common areas
  9. Pets or animals are prohibited.
  10. Unaccompanied Minors should not be left alone in the rooms.
  11. No entry for individuals under 18 years old without accompanying parent or legal guardian as per Iloilo City Ordinance (Sec. 4, R.O. No. 2015-447).
  12. Guests must abide by any health guidelines implemented by the Hotel as imposed by the Department of Health.
  13. The hotel reserves the right to remove or deny entry to any guests who conduct themselves in an unruly or disruptive manner, or are hostile to our staff and other guests.

CANCELLATION POLICY

In the event of Cancellation of Room Reservations, Guests must inform the front desk receptionist through call at least one week prior to their expected check-in date.